Terms & Conditions

Last updated: 28 September 2026

1. Overview
Welcome to Zano Hardware. These Terms & Conditions apply to your use of our website (www.zanohardware.com) and to orders placed with us. By placing an order, you agree to these Terms & Conditions.

2. Company Details
Zano Hardware is owned and operated by Petek Property Group Pty Ltd (ABN 57 680 843 556).
5 Hallstrom Place, Wetherill Park NSW 2164
Phone: 0422 647 663
Email: info@zanohardware.com

3. Products & Availability
All products are subject to availability. We reserve the right to limit quantities or discontinue products at any time without notice.
Product images are for illustrative purposes. While we strive for accuracy, actual colours and finishes may vary slightly due to natural variations in materials like marble and brass.

4. Pricing & Payments
All prices are listed in AUD and include GST (where applicable).
Prices are subject to change without notice. The price you pay is the price shown when you place your order.
Full payment is required at checkout. We accept major credit cards and secure online payment methods.

5. Order Processing & Delivery
We aim to dispatch in-stock orders within 1 business day. See our Shipping Policy for delivery costs and timeframes.
Estimated delivery times are provided as a guide only and are not guaranteed.
We are not liable for delays caused by third-party carriers, customs, or other events beyond our control, except as required by law. If goods are lost or damaged in transit, section 2 of our Return & Refund Policy applies.

6. Returns & Refunds
We accept change-of-mind returns within 30 days of delivery for unused items in original packaging. Change-of-mind return shipping is at the customer’s expense.
If an item is faulty, damaged or incorrect, please contact us at info@zanohardware.com as soon as you can with your order number and photos of the issue. You won’t normally need to send it back; if we need to inspect it, we’ll arrange and pay for its return.
Full details are in our Return & Refund Policy.

7. Warranty
Zano products come with a 5-year structural warranty and a 12-month finish and materials warranty, from delivery. Full terms, including how to claim, are in section 7 of our Return & Refund Policy.
The benefits to the consumer given by this warranty are in addition to other rights and remedies of the consumer under a law in relation to the goods to which the warranty relates.

8. Your Rights Under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in these Terms & Conditions excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded.

9. Intellectual Property
All content on our website and social media, including images, logos, and text, is the property of Petek Property Group Pty Ltd trading as Zano Hardware and may not be used without permission.

10. Limitation of Liability
Except for your rights under the Australian Consumer Law and any other law that cannot be excluded (including compensation for reasonably foreseeable loss or damage), Zano Hardware is not liable for indirect or consequential loss that was not reasonably foreseeable.

11. Privacy
Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect and use your information.

12. Changes to Terms
We may update these Terms & Conditions from time to time. The latest version will always be available on our website, and the version in effect when you place an order applies to that order.

13. Governing Law
These Terms & Conditions are governed by the laws of New South Wales, Australia.

14. Contact Us
For any questions or concerns, please contact:
Email: info@zanohardware.com · Phone: 0422 647 663