Terms & Conditions

1. Overview
Welcome to Zano Hardware. By accessing or using our website (www.zanohardware.com), social media channels, or purchasing from us, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our services.

2. Company Details
Zano Hardware is owned and operated by Petek Property Group Pty Ltd
You can contact us at:
📧 info@zanohardware.com
ABN: 57680843556

3. Products & Availability
All products are subject to availability. We reserve the right to limit quantities or discontinue products at any time without notice.
Product images are for illustrative purposes. While we strive for accuracy, actual colours and finishes may vary slightly due to natural variations in materials like marble and brass.

4. Pricing & Payments
All prices are listed in AUD and include GST (where applicable).
Prices are subject to change without notice.
Full payment is required at checkout. We accept major credit cards and secure online payment methods.

5. Order Processing & Delivery
Orders are processed within 1–3 business days unless otherwise stated.
Estimated delivery times are provided as a guide only and are not guaranteed.
We are not liable for delays caused by third-party carriers, customs, or other events beyond our control.

6. Returns & Refunds
We want you to love your Zano purchase. If you change your mind:

  • Returns are accepted within 14 days of delivery for unused items in original packaging

  • Return shipping costs are the responsibility of the customer unless the item is faulty

  • Refunds will be issued to the original payment method once items are received and inspected

Faulty or damaged items:
Please contact us at info@zanohardware.com within 7 days of delivery with photos of the issue.

7. Warranty
All Zano products are covered by a 12-month warranty against manufacturing defects. This does not cover:

  • Normal wear and tear, misuse, or accidental damage

  • Variations in natural materials like marble, which are not considered faults

8. Intellectual Property
All content on our website and social media, including images, logos, and text, is the property of Zano Hardware Pty Ltd and may not be used without permission.

9. Limitation of Liability
To the extent permitted by law, Zano Hardware will not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

10. Privacy
Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect and use your information.

11. Changes to Terms
We may update these Terms & Conditions at any time without notice. The latest version will always be available on our website.

12. Governing Law
These Terms & Conditions are governed by the laws of New South Wales, Australia.

13. Contact Us
For any questions or concerns, please contact:
📧 info@zanohardware.com